Employee Tech Support
Information Technology Services is here to help faculty and staff Merced College with tech support and training videos.
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Software Request Form
This request form is required for the installation or refresh of any District-approved software onto District hardware. For inquiries regarding software new to the District please use the Technology Request form on the Trident Innovation Center page.
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Laserfiche Forms
Want to convert your paper form process into an online one? Contact Kamini Singh for assistance.
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Canvas Help
Faculty and staff can stop by the Trident Innovation Center during regular hours for in-person assistance as well.
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Wireless/WiFi
Staff & faculty are welcome to connect personal devices to the campus wireless network by logging on with Merced College credentials.
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Multi-Factor Authentication (MFA)
Get started with how to guides on setting up MFA and more.
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Self-Service Password Reset (SSPR)
Get all the necessary information to help you manage your passwords independently and securely using Microsoft’s SSPR feature.
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Email Migration to Microsoft 365
Get support with email migration to Microsoft 365
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Zoom Phone System
Learn more about Merced College transition to the Zoom Phone System.
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Zoom Phone Training Videos
Easy-to-follow videos are here to guide you every step of the way, helping you gain confidence and proficiency with your Zoom Phone in no time!
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Poly Edge E220 Zoom Phone Training Videos
These engaging and easy-to-follow videos are here to guide you every step of the way, helping you gain confidence and proficiency with your Poly Edge E220 Zoom Phone in no time!
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Windows 11
Windows 10 will soon reach end of life support with Microsoft. Upgrading to Windows 11 provides required and enhanced security features and improved performance for both the district and users.