Employee Tech Support

Get support with the MC Portal.

Faculty and staff can stop by the Trident Innovation Center during regular hours for in-person assistance as well.

For all your classroom technology help.

Staff & faculty are welcome to connect personal devices to the campus wireless network by logging on with Merced College credentials.

Get all the necessary information to help you manage your passwords independently and securely using Microsoft’s SSPR feature.

Want to convert your paper form process into an online one? Contact Kamini Singh for assistance.

This request form is required for the installation or refresh of any District-approved software onto District hardware. For inquiries regarding software new to the District please use the Technology Request form on the Trident Innovation Center page.

Get started with how to guides on setting up MFA and more.

Get support with email migration to Microsoft 365

Learn more about Merced College transition to the Zoom Phone System.

Easy-to-follow videos are here to guide you every step of the way, helping you gain confidence and proficiency with your Zoom Phone in no time!

These engaging and easy-to-follow videos are here to guide you every step of the way, helping you gain confidence and proficiency with your Poly Edge E220 Zoom Phone in no time!

Windows 10 will soon reach end of life support with Microsoft. Upgrading to Windows 11 provides required and enhanced security features and improved performance for both the district and users.

To ensure reliable performance, compatibility, and efficient technical support, Merced College has established District Technology Standards for computers, printers, and accessories. These standards are designed to provide the campus community with consistent, secure, and supportable technology that meets the needs of both faculty and staff.