Respondus Help

Respondus and Proctorio


Respondus LockDown Browser® is a custom browser that locks down the testing environment within Blackboard. When students use LockDown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading. Available for Windows, Mac and iOS (Not for Chromebooks and other devices).

Your instructor may require the use of Respondus for your class. In order for Respondus to work, you need to do these three things:

How to Install Respondus

  1. Download it - http://www.respondus.com/lockdown/download.php?id=546334588 (*)
    * New link 2/23/2018
  2. Install it - Follow the prompts on the website link above
  3. Use it - Click on the Golden Padlock on your desktop (or in Applications under Finder, if you have a Mac)

Helpful Tips:

#1 As soon as you start Respondus, it will prompt to to shut down certain applications, which needs to be done. Also, if a drop down box appears, choose Canvas, not Blackboard.

#2 Your username is the same as the MC4ME Portal (without @campus.mccd.edu); your password is the same as the MC Portal

#3 My computer is in Windows-S mode. It only allows me to instal Microsfot Apps. I cannot install Zoom, Respondus or anything else. 

You can free your computer and allow it to install software by following the steps to Switch out of S Mode

On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation. Find the Switch to Windows 10 Home or Switch to Windows 10 Pro section, then select the Go to the Store link. Note: Don't select the link under Upgrade your edition of Windows. That's a different process that will keep you in S mode. On the page that appears in the Microsoft Store (Switch out of S mode or a similar page), select the Get button. After you confirm this action, you'll be able to install apps from outside the Microsoft Store.

#4 I have a Mac.

I am getting an error when I run Respondus: Err_Cert_Date_Invalid (-201)
That's because you need to update your Mac OS.

I am getting an error when I run Respondus: ERR_NAME_NOT_RESOLVED (-501)
That's because you need to update you DNS to Google's DNS servers (8.8.8.8 and 8.8.4.4)
Instructions here (Note: if you make a mistake entering the DNS, your computer will not be able to connect to the Internet)

 

 

Respondus Lockdown Browser on an iPad for Canvas:

 
Enable iPad’s “Guided Access” by selecting iPad > Settings > General > Accessibility > Guided Access. Turn on Guided Access and set a passcode (you need to remember this passcode to exit Guided Access after an exam). The setup for Guided Access only needs to be done once.
 
Start the LockDown Browser app.
 
The first time the app is used, you will be prompted to select your institution and server. (If you later need to change the institution or server, select the settings icon on the LockDown Browser toolbar.)
 
Triple-press the iPad home button to start Guided Access and enter LockDown Browser.
 
After completing the exam, triple-press the home button and enter the passcode to exit Guided Access.
 
Press the Home button again to return to the Home page.
 
https://www.youtube.com/watch?v=aNZEvwUxSek

 

Knewton LockDown Browser

This is not your standard LockDown browser, but a unique version. Instructions here:
https://support.knewton.com/s/article/Knewton-LockDown-Browser-powered-by-Respondus-Installation-Guide

How to Install Proctorio

Proctorio is a Chrome extension. Therefore, you need to install Chrome browser in order to be able to install the Chrome browser extension called Proctorio. (It won't work on a smartphone. It will work on Macs and Windows OS)

Get Chrome browser here: https://www.google.com/chrome/
Get Proctorio here: https://getproctorio.com/

Instructions: https://proctorio.com/support/setup

Attention Mac Users! Try this.

Image depicting instructions in text below

  • Due to the system update, please click on the Apple icon in the top-left corner of your screen.
  • Go to System Preferences.
  • Click Security and Privacy.
  • Click Privacy.
  • Click Screen Recording.
    • This might be locked. If it is, click on lock in bottom left of screen. Unlock with computer password.
      • Once unlocked, click on + of + | -.
      • Go to Applications, scroll to Google Chrome, highlight Google Chrome, click "open",  and Google Chrome will be added to record the contents of your screen. When prompt is given to close Google Chrome and you are on Google Chrome, click "later".  
  • Make sure that the box to left of Google Chrome is checked.
  • Once done, Quit Google Chrome and Reopen. 



Get Chrome browser here: https://www.google.com/chrome/

Get Proctorio here: https://getproctorio.com/

Desktop error fix for Mac: https://www.youtube.com/watch?v=MhkUH3YymHM

Image of Desktop Error validation