Frequently Asked Questions:

Check out useful How To videos here:

How to Videos 


The Most Frequently Asked Question in 2020 is:

Why can't I access Canvas? I get an error.

Canvas error

Please, do not worry. Once the course starts, you will have access and you will be able to access Canvas.


The Second Most Frequently Asked Question in 2020 is:

Why can't I send emails? I get this message every time.

Email sending function disabled, student not registered for classes

Q. Every time I try to send an email, I get this message, why?
A. Because you have not registered for classes.
Q. How do I fix it?
A. Register for a class, for only students registered for classes can send emails.


The Most Frequently Asked Question in 2021 is:

My computer is in Windows-S mode. It only allows me to instal Microsfot Apps. I cannot install Zoom, Respondus or anything else
You can free your computer and allow it to install software by following the steps to Switch out of S Mode

Instructions to change computer out of "S" mode



The Most Frequently Asked Question of all time is:

 What is my username?

  • What is my initial password, because it says OTP is not registered? Your DOB in MMDDYY format
  • For MC Portal: firstname.lastnamexxx
  • For Canvas: firstname.lastnamexxx
  • For mycampuspermit: firstname.lastnamexxx
  • For Orientation:
  • For Placement Questionnaire: firstname.lastnamexxx
  • For MCCD-WIFI: firstname.lastnamexxx
  • For my email:
  • For my application at OpenCCC: Whatever you invented. We do not know: Call 877-247-4836 to find out.
  • For my BankMobile account: Whatever you invented. We do not know: Call 877-327-9515 to find out.
  • How do I access Pearson: MyLab, Mastering, Revel, Pearson +. Click here:

The password for MC Portal, Canvas, mycampuspermit, Orientation, Placement Questionnaire, Wi-Fi and Email is the same.

Note: For the WiFi you may need to make sure protocol is set to PEAP, MSCHAPv2, and to not validate security.
Note 2: Use Chrome, works better. However, you may need to reset it, and tell it to forget previous passwords.


Go to Facebook to check for current issues:


Q1. How do I register for classes online?

A1: Make sure you have completed the Five Easy Steps to Register for Classes at MC.

A2: Watch the video on this link: 


Q2. How do I install Microsoft Office Pro?

A2: Please install a copy for free of Microsoft Office Professional  from within your school email:

  • Log unto your school email. Click on Install Office from your student email account at : It's free! (If you do not know how to log unto your email, click here)

Click on Install Office

MS Office page

Click on Office 365 apps

 Install Office

Instructions to install (read them)

Pop up showing download taking place with instructions

 Activate Office

  • Do not forget to Activate Office after installation. Start Office and sign in with your student email account You may need to switch accounts or switch to a different account if you are already logged on with an account other that your Merced College email address The Activation Key is embedded in your Merced College email account. Once you log in with your Merced College email account the software will be activated.


How to resolve the problem "Word experienced an error trying to open the file" when opening a Word document

Error when opening a word document

The error students (and professors) are getting when they try to open a word document is "Word experienced an error trying to open the file"

The solution is simple. Download and right click on the file and change the security setting to "unblock"

Image of the interface where "unblock" is set


My Office is not working! I get an error. I have a Moxee Hot Spot.

This is a common problem that has an easy fix. You need to change the DNS of the WiFi adapter.

Go to Control Panel, Network and Internet, Network Connections (Network and Sharing Center) to Change Adapter Settings, right click on the WiFi adapter (Moxee) and click on Wi-Fi Properties, then choose Internet Protocol Version 4 (DO NOT uncheck the box!) and click on Properties. A new window appears. Click on Use the Following DNS server addresses and type and Click OK and close all the windows. It's all set and ready to go!

Note: If you rather, I can do it for you. Let's Zoom.

Depiction of settings for Internet Protocal Version 4



Q3. I cannot see a thing when I click on WebAdvisor via MC Portal

You are probably using Safari on your Apple device.

Use Chrome or Firefox instead.

Note: smart phones, iPads and other devices are not compatible with WebAdvisor Web Part


Q4. What do I do if a WMV audio or video file doesn't play on Chrome,  Mac, or iPhone?

One: Get the WMV app for Chrome.

Two:   You need to have PowerPoint to view the video. I am assuming you have either a PC or a Mac. Download, install and use Microsoft Office, PowerPoint, for free from using you student email as the key.

Three - for MAC users: Let you Mac choose the App it needs to open the file (right click on it). If the App you have does not work, let you Mac choose the App on the Mac Store, download it and install it.  It's easy! Alternatively, you can just go to the app store and type WMV player.

What if the video is in a PowerPoint presentation? (WMV videos will not play on an iPhone if they are embeded on a PowerPoint)

  1. Download Microsoft Office, PowerPoint, for free from using you student email as the key.
  2. Open the PowerPoint presentation and right click on the media and save it locally.
  3. Left click on the media, and if it does not open, right click on it and look for an app in the App Store that will play it. (You can just type "wmv player" on the App Store and let Mac show you an App that will work.) Get and install the App.
  4. Play the videos from the location where so save the media locally.

Zoom with me and I'll help you:



Q5. How do I reset/change the password for my email/MC Portal? 


NOTICE: PortalGuard is going away, which means that we have a new "PadLock" called OTKA. 

Please, refrain from using PortalGuard to reset your password. Use OTKA from now on. All info here:

Given that the password for your email is the same as the password for your MC Portal, you would need to reset the password for your MC Portal in order to reset the password for your email.

1. Go to MC Portal, type your username and password, click on Reset Password

Image of MC Portal login page.

2. If you established an email or phone number, a number will be sent to your device. That number allows you to reset/change the password. Otherwise call 209 381 6565, 209 381 6514.

Image of Portlet to type One Type Password

3. The system will invite you to write a new password. Follow the instructions and click continue.

Image of Portal helper guiding you how to create your password

4. Set the Password. Now it's time to invent a new password folowing the instructions.

Set New Password screen so you type your new password.



Q6. I am having difficulties installing Respondus. Can you help?

View these two resources for help:

  • Please click on the link and follow the prompts:

    Important note: In order for Respondus to work, you need to do these three things:

    1. Download it
    2. Install it
    3. Use it (click on the Golden Padlock on your desktop). Your username is the same as the MC4ME Portal; your password is your DOB in MMDDYY format.
    4. Your password should be your DOB in MMDDYY. If it is not, go to Blackboard via MC4ME Portal and change it under "settings", "personal information" in the upper handside corner.
  • Student Quick Start Quide from Respondus

If you are an MAC iPad user folow this directions:

Using the iPad Edition of LockDown Browser

A student should follow these steps to take an exam with the iPad Edition of LockDown Browser:

  1. Download and install the "LockDown Browser" app from Apple iTunes to the iPad. (Requires iOS 7 or higher.)
  2. Enable iPad's "Guided Access" by selecting iPad > Settings > General > Accessibility > Guided Access. Turn on Guided Access and set a passcode (you need to remember this passcode to exit Guided Access after an exam). The setup for Guided Access only needs to be done once.
  3. Start the LockDown Browser app.
  4. The first time the app is used, you will be prompted to select your institution and server. (If you later need to change the institution or server, select the settings icon on the LockDown Browser toolbar.)
  5. Triple-press the iPad home button to start Guided Access and enter LockDown Browser.
  6. After completing the exam, triple-press the home button and enter the passcode to exit Guided Access.
  7. Press the Home button again to return to the Home page.


Q7. How do I log unto Canvas?

Use the same username you use for the Portal (without, and the same password.
Important: You will not be able to access Canvas but until your course begins


Q8. How do I log into CCCOpen to apply to Merced College?

To reset your password with CCOpen, call the Chancellor's Help Desk at 877 247 4836.


Q9. How do I access my Campus email?

You will need to go to

Your username is the same as MC Portal, but adding

The password for your email is the same as the password for your MC portal and Canvas
Note: wait 5 minutes after changing the MC Portal password for it to work on your email.
The username for your MC Portal is:  jon.smith  
The username for Canvas is:     jon.smith
The username for your MC email is:
(The username for Canvas, WiFi, Parking, etc. is the same as the username for the MC Portal)  
Use Chrome browser, it works better (if it does not work, reset the browser).

However, if you do not know your password for the MC Portal, we will reset it. Email me at We will help you!

The password for the MC Portal is the same password for you student email. Please note that you will never be able to start a password reset procedure from you Microsoft account. Why? Because the "Source of Truth" ( is MC Portal. In other words, in the hierarchical structure MC Portal RULES, which means that the password for your MC Portal will become the password for your student email.


Q10. How do I configure my iPhone, cell phone, or other email client, such as a PC, to retrieve emails from my college email account?

The settings for configuring your personal device to retrieve emails from your college count are represented in the screenshot below:


Image of iPhone settings for email

Image of POP, IMAP, SMTP and POP settings