I get an error when logging in to Canvas

Some users may receive errors when logging into Canvas, which is Merced College’s learning management system. If you receive an error, read below for more information.

  1. Error: "Failed to Log In" / "Canvas doesn't have an account for user"
  2. Error: "The username you entered cannot be identified."

  

1. Error:  "Failed to Log In" / "Canvas doesn't have an account for user"

Error: Failed to log in - Canvas doesn't have an account for user
View image

Why you are getting this error:

Your account exists but has not yet been loaded into Canvas. 

What to do:

Wait until the semester and your course begins. Once your course begins, you will be granted access to Canvas. Do not worry, just be patient.

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2. Error:  "The username you entered cannot be identified"

Error: The username you entered cannot be identifiedView image

Why you are getting this error (a):

You are not registered for courses at Merced College.

What to do:

Register for classes. Canvas access is only for those students that are registered for courses.

 

Why you are getting this error (b):

You may have logged in using your full email address instead of only your username. Your username is the first part of your campus email address. For example, if your email address is john.smith@campus.mccd.edu, your username would be john.smith as in the example below:

Your username is:  john.smith

Your username is not:  john.smith@campus.mccd.edu or  john.smith@mccd.edu 

What to do:

Login with your username and password. If you continue to have trouble logging in, register forcontact the Merced College Student HelpDesk.

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