Location & Hours

Merced Main Campus
Learning Resource Center/Library (see campus map)
Hours: Monday - Thursday, 8:00 am - 5:00 pm; Friday, 8:00 am - 2:00 pm (Closed 12:00 pm - 1:00 pm)


EduardoJuan Eduardo Alvear
Student Help Desk Technician
(209) 381-6514
myhelp@mccd.edu & Zoom


KnowBe4 certificates

Mitnick Certificate - Social Engineering Certificate - Phish Unsolicited EmailsPhish Suspicious Email

Statistics on Student Help Desk Incidents

How many incidents does the Student Help Desk handle? See our reports below:




Statistical Data from Data for FY 2022.xlsx

Incidents Per Day FY2022




Stats FY2021 summary

Weekly Average in 4 years Weekly incidents via Phone Weekly incidents via Email Weekly incidents in person Total average requests per week (FY2015-FY2019)
July 2015 to June 2019 34 11 41 86