Location & Hours
Merced Main Campus
Learning Resource Center/Library (see campus map)
Hours: Monday - Thursday, 8:00 am - 5:00 pm; Friday, 8:00 am - 2:00 pm (Closed 12:00
pm - 1:00 pm)
Staff
Juan Eduardo Alvear
Student Help Desk Technician
(209) 381-6514
myhelp@mccd.edu & Zoom
KnowBe4 certificates
Mitnick Certificate - Social Engineering Certificate - Phish Unsolicited Emails - Phish Suspicious Email
Statistics on Student Help Desk Incidents
How many incidents does the Student Help Desk handle? See our reports below:
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| Weekly Average in 4 years | Weekly incidents via Phone | Weekly incidents via Email | Weekly incidents in person | Total average requests per week (FY2015-FY2019) |
| July 2015 to June 2019 | 34 | 11 | 41 | 86 |
- Data for FY 2022, Incidents Per Day
- Data for FY 2021
- Data for FY 2020
- Data for FY 2019
- Data for FY 2018
- Data for FY 2017
- Data for FY 2016
- Data for FY 2015 (July 2014 to June 2015)
- Data for FY 2014
- Data for 2013
- Data for 2012
- Data for Fiscal Year 2010-2011 (July 2010 to June 2011):