Customer Service Academy

Spring 2008 Classes

For CSA Information Please

Click Below

http://www.customerserviceacademy.org/

For Additional CSA Locations Contact The

WpLRC at (209) 386-6735 or 6736

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NEW - NEW - NEW - NEW

Thrive & Survive In The

Workplace Classes

For Addition Information

Click Below

http://www.thriveandsurvive.org

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ServSafe Workshop

September 23 & 30, 2008

The ServSafe Essentials Program is From the National Restaurant Association Educational Foundation And if Passed Meets the Requirements for the California Uniform Retail Food Facilities Law Section 113716

These Workshops Will Cover

*Most Current Regulations*

*Best Practices & Science-Based Information*

*Food Safety's Impact On The Operation*

*The Flow of Food Through The Operation*

*Managing Your Operation*

September 23 & 30, 2008

Times: 8 a.m. to 12 p.m. Both Days

Location: Merced College

Business Resource Center

630 W. 19th Street, Merced

Room # 122

Cost: $125.00 Per Student

For a Total of 8-Hours of Instruction

The Required Book and Test Sheet Can

Be Purchased at the Merced College Bookstore

Cost of The Book and Test Sheet

Is $81.10 and Should Be Purchased

Two-Weeks In Advance

To Pre-Register Simply Call The

Merced College

Workplace Learning Resource Center

(209) 386-6735 or 6733

Email Autumn Gardia: gardia.a@mccd.edu

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Economic & Workforce Development

PROFESSIONAL/FACULTY DEVELOPMENT

Please register or rsvp by August 1, 2008.
Registrations can be made with purchase orders by calling (707) 253-3210.

Economic & Workforce Development Professionals join us for the "Thrive and Survive in the Workplace" and "Public Sector Customer Service Academy" Train-the-Trainer events in the beautiful Napa Valley on August 6, 7 and 8th, 2008. The Award Winning Public Sector Customer Service Academy will presented by trainer and creator Jonae Pistoresi of Merced College and hosted by the Napa Valley College Hospitality Institute.

The Public Sector Customer Service Academy is a rich resource that is utilized by many of our community college districts. The Napa Valley College Hospitality Institute has provided fee-based Customer Service Academy training to over 1200 local businesses and have recently launched a Thrive and Survive Program directed at our CTE and ROP students. Trainers and Managers of Contract Education and Community Services, and Economic and Workforce Development Professionals, can benefit from the developing your capacity to use these award winning Customer Service Academy Programs.

Training Agenda:

August 6th, 2008 8:30 am - 4:30 pm

Thrive and Survive in the Workplace: This one day workshop will train participants how to present key skills employers desire including work ethic, attitude, teambuilding and communications. This program is targeted to first-time and re-entry hires.

Registration Fee: $100.00
CLICK HERE

                  https://nvchi.securesites.com/register.html  Register On-Line

                  http://www.cccewd.net/NAPA_T&S_flyer_080608.pdf  Flyer

August 7th & 8th 8:30 am - 4:30 pm each day

Public Sector Customer Service Academy: This Train-the-Trainer will provide content and curriculum to enable participants to offer both the regular 80 hour CSA and the Public Sector CSA. The Customer Service Academy has been delivered to hundreds of organizations throughout California for credit, non-credit and contract education. The program has won awards from EWD, CCCAOE, 4CSD and ACCT.

Registration Fee: $175.00
LI                      

                  Register On-Line  https://nvchi.securesites.com/register.html

                   Flyer                   http://www.cccewd.net/NAPA_CSA_flyer_080708.pdf

Don't miss the opportunity to build your college's capacity to deliver these award-winning programs! Training fees include all materials, lunch and refreshments each day. Seating is limited to the first 25 registrants. Thrive and Survive is a separate training from the Customer Service Academy.

                                                  cmonahan@napavalley.edu

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The WpLRC is an Economic And Workforce Development Initiative

http://www.cccewd.net