Since Monday (06/20/2022), I am overwhelmed with student support emails and calls. I have 70 emails to respond to and 10 voice mails still.
Note: Remember to try you initial password, that is, your Date of Birth using 6 numbers. I get a lot of calls which are solved that easy!

Merced College provides technical support for students through the Student Help Desk.

How to Get Help:

  1. Zoom - Video Conference with Eduardo Alvear, Student Help Desk Tech.

    Zoom video conference logo

    Click here to go directly to Zoom. We welcome walk-ins. 
    Hours: Monday - Friday, 8:00 am - 5:00 pm (Closed 12:00 pm - 1:00 pm)

  2. Call (209) 381-6514 to talk with Eduardo Alvear
    Hours: Monday - Friday, 8:00 am - 5:00 pm (Closed 12:00 pm - 1:00 pm)

  3. Call (209) 381-6565  (Call Center)
    24 hours a day, 7 days a week

  4. Chat Now With Our Techs

     Chat Icon Live Chat
  5. Email Eduardo Alvear
  6. Check our Facebook page

  7. Browse our Student Tech Support pages
    Top 10 Questions, Blackboard Help, MC Portal Help, WebAdvisor Help, Wireless/WiFi

  8. Stop by the Student Help Desk office
    Merced Main Campus
    Library/Learning Resurce Center (see campus map)
    Hours: Monday - Thursday, 8:00 am - 5:00 pm; Friday 8:00 am - 2:00 pm (Closed 12:00 pm - 1:00 pm)

  9. Submit a Question
    Be sure to include a valid email or phone number so someone on our team can get back to you.