Merced College is once again partnering with the Greater Merced Chamber of Commerce to offer professional development training through the College’s award-winning Customer Service Academy. The workshops will be held at the College’s Business Resource Center, located at 630 West 19th Street in downtown Merced.
The Center features comfortable training rooms with state-of-the-art technology. Morning and afternoon workshops will be offered the last two Thursdays of each month from 8 a.m. to Noon and 1 to 5 p.m. Topics include “Communication in the Workplace,” “Customer Service,” “Team Building,” “Attitude in the Workplace,” “Values and Ethics,” “Stress Management,” “Time Management,” “Conflict Resolution,” “Decision Making and Problem Solving,” and “Managing Organizational Change.”
Merced College has offered its Customer Service Academy for 16 years with thousands of employees from throughout the county participating.
According to Business and Management professor Jonae Pistoresi, “The feedback we continue to receive from participants is extremely positive. They feel that the workshops equip them with skills to better interact with their co-workers and to be able to deliver better internal and external customer service.”
The program has won multiple awards, including a national award as an economic development best practice. Over 70 California Community Colleges offer the Customer Service Academy to businesses and organizations throughout the state, training thousands of employees each year. Some statewide participants include the San Diego Chargers, San Diego Zoo and Wild Animal Park, Beringer Wine Group, Wyn-River Casino, Frances Ford Coppola Presents, Hilton Hotels, and Westfield Malls.
The first workshop in the series is “Communication in the Workplace.” Topics will include how to be a better communicator and better listener on a team. Non-verbal communication will be covered as well as barriers to good communication in the workplace. The two-day workshop will be held January 21 and 28. The cost is just $23, and participants earn a half-unit of college credit.
To sign up or for more information, call the Merced College Workplace Learning Resource Center at 209.386.6733 or visit www.mercedworkplacecenter.org