Merced Community College
Student Help Desk


(E-Mail, MC4ME Portal
, WebCT/Blackboard, Library Databases, Etc.)

USERNAME: firstname.lastname
(find your username?)
INITIAL PASSWORD: birth date in MMDDYY format

Note: You can use your current password, if you already have one.

First time users: be ready to establish 5 challenge answers to secure your account.

If you do not remember your password and have not establish the secure answers, call 384 6180 and ask for a password reset.


How to access MC4ME Portal for the first time
Set challenge answers
Written and pictorial instructions

  •  Find your username

    Click on the link that says New to the portal? Click here to fond your username?)


  •  Type your last name (or last names) and your seven digit student ID number. Click submit.


  •  If you have two last names, type them with, without a space, or with a hyphen.


  •  Close MC4ME Portal
    and type your username on MC4ME portal.

  •  Type your password

    •  Your initial password is your birth date in MMDDYY format.

    •  If you have already establish a password in 2010, you may use it.

    •  The reset password (I forgot my password) link is not actually helpful until the user has setup his challenge questions.

    •  If you need a password reset, call 384 6180 and say: I need a password reset.

  •  Type a new password twice. You need to invent a new password with upper, lower case and a special character (such as a comma or a period).

  •  The system will acknowledge the change.


  •  Type your answers to the question challenge, which will make your account secure.

  •  You need this feature to be able to reset the password on your own.

  •  Remember to choose one word answers (all lower case)

  •  Click the two left arrows to find the next five questions. There are a total of 15 questions. You only need to answer 5.

  •  When you are done, click the 'Set Challenges' button

  •  Log in once again with your new 'credentials' (user name and password)


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1 Find Username 2 Reset Password 3 Change Password 4 Access Portal


STUDENT HELP DESK, Merced Community College, 3600 M Street, Merced CA 95348
(209) 381-6565 located at Lesher 110
Web Site Created by Eduardo Alvear, Desktop Support Technician