FAQ's (Frequently asked questions)

This week's most popular question:

Q. How do I register for courses Online? See instructions

Q. How do I search for course availability? (I am a new student and I can't log in yet) It's easy

Q. Where is the Probation Workshop Schedule for Fall2009? It's here

Q. How do I chat on Blackboard, for my online course? It easy, follow directions.

Q. What is the Final's Schedule for Fall 2009? Click here!

Q. I cannot see the body of the message on my College emails, how can I fix it? Please click here to run IE8 in compatibility mode when at mccd.edu

Q. How do I connect my iPhone, Blackberry, Cell phone to my College email address? Here are the settings

Q. Why can't I login to the Portal, at http://my.mccd.edu? We are having problems when many students try to access the Portal at once. Some students are experiencing delays of more than 10 seconds, and even longer. Please try again later on. Campus EAI is working to figure out a solution.

Q. How do I watch the videos for my online classes? You need to download/install the free Quicktime Player from Apple (r) http://www.apple.com/quicktime/ (When it asks you, tell it to become the default player for all media: music, videos, etc.)

Q. How do I open a Power Point Presentation link? In some cases you can just click on the link and install Microsoft Plug ins and the Active X controls (watch Video)

Excerpt: Instructions to watch the Power Point Presentation using Internet Explorer: Click on “Plagiarism” and Internet Explorer is going to prompt you to run a “Microsoft Office Runtime” from “Microsoft Corporation.” It is on the Information Bar. Go ahead and click on that and run the Add-On. As soon as you run the Add On, you will see another add on. That does exactly the same thing. Go ahead and click on it, it is the Active X Control now. So it is two things you need to click and you will be able to watch the power Point Presentation.

Q. How do I open a Power Point Presentation in Blackboard when using IE?

Install Power Point Viewer: 

http://www.mccd.edu/myhelp/open_MS_Office_Documents.htm

 

Circumvent the Bug by following instructions: 

http://www.mccd.edu/myhelp/blackboardDOCbug.htm

 

Q. How do I watch Videos for my CLDV class? Download the free viewer (http://www.apple.com/quicktime/) and Circumvent the BUG (http://www.mccd.edu/myhelp/blackboardDOCbug.htm)

Q. I am getting a message that says my account was locked due to too many incorrect attempts when trying to input my password.

A. You account only locks up for 15 minutes. Please, try again, reset and invent a new password.

Q. How do I compress pictures to put on my Website, or email. By Mike Smith (text) and Eduardo Alvear (video)

How do I access my class Schedule? Find more here

How do I register for courses Online? See instructions

I cannot open the Syllabus in my online class (i.e.: CLDV 09). The computer just "hangs." What can I do?
Download and use FIREFOX. IE is having a problem with the "html frames" in some systems. Click here to download Firefox.

Do you have difficulties attaching files in Blackboard?
Please use Firefox and do the Java Overhaul.

How do I access Blackboard/my online course? See answer here

How do I reset my password in WebAdvisor? See answer here

What is my password after I reset it? your birth date in MMDDYY. However, you'll need to INVENT A NEW PASSWORD right after you login because your password expires the very first time you use it. Security:)

How To Get A User Name & Password for WebAdvisor (text only instructions)

How To Get A User Name & Password for WebAdvisor (step by step with images)

The Virtual Buildings at Merced College
The OCS (My MCCD) Portal	WebAdvisor	Blackboard
http://my.mccd.edu/ How to access?	http://webadvisor.mccd.edu/ How to access?	http://blackboard.mccd.edu/ How to access?

MOST COMMON QUESTIONS

	OCS Portal
	How do I access the OCS Portal? How do I find my username? How do I reset my password? How do I create a new password? How do I check my email on the OCS Portal? How do I check my OCS Storage in the OCS Portal? Remember: Only currently enrolled students have access to this resource

	WebAdvisor
	How do I sign up for WebAdvisor? How To Get A User Name & Password for WebAdvisor (text only instructions) How do I access WebAdvisor? How do I find my username? How do I reset my password? How do I create a new password? How do I get my Grades on WebAdvisor? How do I search for sections on WebAdvisor? How do I register for courses on WebAdvisor? How do I drop Courses on WebAdvisor? WebAdvisor issues: Not Signed Up, wrong Social Security number, wrong Birth Date, Two Last Names, Different Passwords I DO NOT have a Social Security number and I need to reset my password When I login to Web Advisor using my birth date, it tells me my password expired. Why? How can I fix it? Your Password has expired. Please choose a new password. WebAdvisor Errors

	WebCT / BlackBoard CE 6
	How do I sign up for WebCT? How do I access Blackboard CE 6? (new) How do I access WebCT? How do I find my username? How do I reset my password? How do I create a new password? How do I email on WebCT? How do I use Respondus LockDown Browser to take quizes? How do I Tune up my browser to be compatible with Blackboard and WebCT?

	Miscellaneous
	How Do I accept cookies? How do I save as RTF? How do I set my keyboard to Spanish? How do I turn off pop ups?

MISCELLANEOUS QUESTIONS (Continuation)

• How to be a successful online student
  
  SucessOnLineBrochure 10-2-06.pdf

• Will the College send me my Grades via regular mail?
  
  

No, the College will not send you your grades via regular mail. The college will send you your grades to your college email account

• When are Grades posted on WebAdvisor?
  
  

The totality of Grades will be posted 3 weeks after Final Exams. Nevertheless, some instructors start posting their grades directly on WebAdvisor the week after Final Exams. Do not be surprised if your grades are posted before the scheduled time.

Example: If Final Exams started the second week of December, all grades will be posted the second week of January. For Spring semester grades will be posted the second week of June.

• What is the deadline to drop classes?

You can find that information on this page: http://www.mccd.edu/academics/resources/schedule.html

Go to the Registration and General Information link

 

• I need an official transcript. How do I get one?

Click here to find how to get one.
http://www.mccd.edu/ar/transcript_info.html

• I need an Application Form and a Registration Form
  
  

  Read the Catalog to fill the application form properly. The Major / Academic Program (code list) is in page 40-42 of part 1
   

  • application form (please print and fill out)

  • registration form (please print and fill out)

  • Major/Program Code List (use for reference to fill application form)

    Other K12 forms:

  • k12.pdf

  • k12inst.pdf

Please print, complete and mail (or fax) in these Forms to:
Merced College Admissions & Records
3600 M Street
Merced CA 95348
Fax: (209) 384-6339  
Disclaimer: You still need to come to A&R in person to finalize the registration process.

 

• How can I check for available seats at a course?

Find out if there is a seat available for you.

 

• What do the error codes on the OCS Portal mean?

I got a message stating that I do not have permission to perform this operation. Error (_WWC-44131_)
What does that mean?
The answer is here: https://my.mccd.edu/portalHelp/html/errus.htm

Please contact us to solve the problem. 209 381 6565, myhelp@mccd.edu

 

• When is the Writing Center open?

WRITING CENTER:
http://www.mccd.edu/academics/resources/writing_help.html
STUDY CENTRAL:
http://www.mccd.edu/academics/resources/study_central.html

 

• What do I do if I loose my money on a coke machine?

Just a reminder. If a student or staff member loses their money in a coke machine. Refunds are provided at the Student Activities Office located in the Student Union during normal business hours.

Marvin Smith Director, Business Services, Merced CCD, 3600 M Street Merced CA 95348-2898

 

• Computer Security: Best Practices for Home Computing

Click here to see the presentation in Adobe® PDF format
Click here to see the presentation in Microsoft® Power Point format

 

• Civil Assurances 

• When are the orientations? What is the orientation desk phone number, so I schedule an appointment?

http://www.mccd.edu/ar/orientation.html

(209) 384-6000

 

• I have a MAC. Will any web browser work in the Portal http://my.mccd.edu?

No. Some browsers will not work. Internet Explorer will work for sure. For instance, Safari will not work. You need to download Opera or Firefox if you have a MAC.

Download Firefox (installation instructions are provided at the site)

What is a web browser?

 

• What are the PC requirements to take an online course?
  Please go to Registration & General Information - Spring 2008 in the schedule page located at http://www.mccd.edu/academics/resources/schedule.html . On page six, under the section called Online and Hybrid Instruction, you will find the requirements.

• Are there Online Counseling Services at MC
  http://www.mccd.edu/services/guidance/ecounselor.html

• Where is the Delhi location where Merced Campus offers courses?
  16881 Schendel Ave

• The new science building map?