Chapter 6: Mindful Listening

(pgs. 155-177)

I. Listening and its characteristics

A. Listening —

 

B. Hearing —

 

1. Being mindful

 

2. Select and organize stimuli

 

3. Attach meaning

 

4. We use both verbal and nonverbal to indicate listening

 

5. Remembering

 

II. Two main obstacles or barriers to effective listening

III. Obstacles within the situation are those situational factors we cannot control.

A. Message overload

 

B. Message complexity

 

C. Noise

 

III. Second set of listening barriers are those that we can control

A. Preoccupation

 

B. Prejudgment

 

C. Emotionally loaded language

 

D. Lack of effort

 

E. Not adjusting to differing styles

 

IV. There are also times when we engage in nonlistening behaviors

A. Pseudolistening

 

B. Monopolizing

 

C. Selective listening

 

D. Defensive listening

 

E. Ambush

 

F. Literal listening

V. Reasons or goals for our listening

A. For pleasure or enjoyment

B. To gather and/or evaluate information

C. For support