Management

The Management Program at Merced College

The mission of the Merced College Management Program is to equip students with the skills necessary to advance in a management career. The Management Program prepares students for both the challenges and changes faced in the workplace today. Students can earn an A.A. Degree or Certificate of Completion in Management or simply take classes for professional development growth.

Program Options
There are three tracks in the Management Program:

1. Management/Supervision
• A.A. Degree (graduation requirements plus
2. Small Business Management
• A.A. Degree (graduation requirements plus
3. Customer Service Academy
   • Certificate of Achievement
   • Class Offerings

Management classes at Merced College are scheduled to meet your needs. In addition to some day time offerings, most classes are scheduled during the evening to accommodate those students who work during the day. Classes are rotated each semester so students can get through the program in a timely manner.

• Management Major & Course Descriptions

Management/Supervisory Training
The Associate in Arts Degree in Management/Supervisory Training is in preparation for entry levels in management/supervision as well as for advanced preparation for those employed in supervisory positions.

Students must meet the graduation requirements and complete the major requirements with the following courses:

Management, Small Business
The Associate in Arts Degree in Small Business Management offers training in the establishment and operation of a small business and the process of business plan creation.

Students must meet the graduation requirements and complete the following required courses:

Customer Service Academy Program
Businesses with superior customer service flourish. Customer service training for you and your staff may be difficult when you are busy running a business. Merced College can help you with your professional development needs through the Customer Service Academy.

The Customer Service Academy conducts practical, hands-on workshops to enhance a business’ ability to gain and retain both customers and quality employees. Participants will learn techniques and skills today that can be implemented tomorrow.

The Customer Service Academy is delivered locally through several chambers of commerce. The program can also be delivered on-site in your workplace.

This program delivers high quality, energetic, cutting edge training to equip your employees with the skills they need to effectively work together and serve both internal and external customers.

For more information about the Customer Service Academy visit us on-line at www.customerserviceacademy.org.

For Additional Information

For more information regarding the Management Program or registration, call (209) 384-6120 or visit the Guidance Center in the Administration Building and talk with the counselor for this program.